Return & Cancellation Policy

Sproutfilter offers paid video consultations and related written materials. Because sessions are scheduled services, the following policy applies to purchases made through our website or by email agreement.

Cancellations by you

You may cancel a booked session at no charge if notice is received at least forty-eight hours before the scheduled start time in Melbourne (AEST/AEDT). Cancellations within forty-eight hours may receive partial credit toward a rescheduled session at our discretion.

Rescheduling

One free reschedule is available when requested at least twenty-four hours in advance. Additional changes may incur an administrative fee equal to ten percent of the package price.

Cancellations by us

If we cancel due to consultant availability or technical failure on our side, you may choose a full refund or a new appointment time.

Refunds after completed sessions

Consultations delivered in full are generally non-refundable because time has been allocated and summaries prepared. If you believe a session did not occur as described, contact us within seven days with details. We review each case individually.

Digital materials

Written summaries provided after sessions are for personal use. They are not returnable once delivered by email.

How to request a change

Email help@sproutfilter.world with your name, session date, and request. Include your phone number for faster coordination: +61 3 9657 1234.

Consumer rights

Nothing in this policy limits rights you may have under the Australian Consumer Law where services fail to meet basic standards.